Excitel Speed Test

This diagnostic utility validates the real-time throughput of your Excitel Fiber connection to ensure compliance with your subscribed plan. Excitel utilizes a Fiber-to-the-Home (FTTH) architecture, often managed by local network partners (LCOs), which delivers high-speed internet without the data caps found on traditional ISPs.

While Excitel promotes its "True Unlimited" policy, end-user performance is frequently impacted by "Last Mile" issues, such as overhead fiber damage or congestion on the 2.4GHz Wi-Fi band in densely populated neighborhoods.

Understanding Your Speed Metrics

When evaluating your connection, focus on these three critical performance vectors:

Download Throughput: The rate of data ingress. On plans like "Cable Cutter" (400 Mbps) or "Kickass" (200/300 Mbps), speeds should remain high. However, Excitel uses extensive Peering (local caching), meaning video sites like YouTube may load instantly even if international websites feel slower.

Upload Throughput: Excitel Fiber plans are strictly Symmetrical (Upload = Download). If you subscribe to the 300 Mbps plan, your upload speed should also be ~300 Mbps. A significant drop in upload speed usually indicates a configuration error at the local switch.

Latency (Ping): Latency to local gaming servers (Mumbai/Chennai) should be under 30ms. If ping is high, it is often due to routing inefficiencies at the local partner's node.

What Results Should You Expect?

The "Dual-Band" Requirement

Excitel plans generally start at high speeds (200 Mbps+). Wireless hardware is the most common bottleneck. Benchmarks include:

Download Speed: ~90% of plan capacity (Must use 5GHz Wi-Fi)

Upload Speed: ~90% of plan capacity (Symmetrical)

Stability: The connection should be continuous. Frequent disconnects often signal a loose connector at the pole box.

If you are on a 300 Mbps plan but your speed test caps at exactly 40-50 Mbps, you are almost certainly connected to the 2.4GHz band, which physically cannot handle high-speed fiber data.

Diagnosing Connectivity Drops

Before raising a ticket, investigate these common premise-level faults:

LOS (Loss of Signal): Check your ONU (Router). If the "LOS" light is Blinking RED, the fiber cable entering your home is cut. This is common with overhead cabling.

LCO Power Issues: Since Excitel relies on local partners, a power outage in your area might turn off the neighborhood switch, cutting your internet even if your home has power backup.

Device Saturation: Ensure no background downloads (Steam updates, Torrenting) are running, as Excitel's true unlimited nature often encourages heavy usage on multiple devices simultaneously.

Excitel Technical Configuration Data

How to Get an Accurate Test

Wireless testing is scientifically unreliable for verifying gigabit-class speeds due to interference.

To validate the actual bandwidth supplied by the LCO, connect a Cat6 LAN cable directly from the Excitel ONU to a laptop. This isolates the ISP line from Wi-Fi inefficiencies. If the wired test meets the plan speed, your line is healthy, and the issue lies with your Wi-Fi router or device capabilities.

When to Call Support

Escalate the issue to Excitel support if you observe these specific failures:

Red LOS Light: A blinking red light on the router means the physical fiber line is broken.

Zero Connectivity: The "PON" light is stable green, but you cannot browse any websites (indicates a backend authentication error).

Speed Mismatch: If wired download speeds are consistently below 70% of your plan limit.

You can schedule a technician visit via the my Excitel App or by contacting your local partner directly.