GTPL Speed Test

This diagnostic utility validates the real-time throughput of your GTPL Broadband connection. GTPL utilizes a hybrid infrastructure comprising GPON (Fiber-to-the-Home) in newer installations and DOCSIS (Cable Broadband) in legacy areas. Your speed test results will fundamentally differ depending on which technology connects your premises to the local node.

Understanding Your Speed Metrics

When evaluating your connection quality, focus on these three performance vectors:

Download Throughput: On GTPL Fiber plans (e.g., 60 Mbps to 100 Mbps), speeds should be consistent. However, because bandwidth is often aggregated at the LCO level, you may observe speed dips during "Prime Time" (8 PM - 11 PM) when neighborhood usage peaks.

Upload Throughput: This is a key differentiator. GTPL Fiber plans are typically Symmetrical (Upload = Download). If you are on a 100 Mbps plan but your upload speed is capped at 10 Mbps, you are likely on an older copper-based connection or have a misconfigured router profile.

Latency (Ping): GTPL generally provides low latency (<30ms) to local gaming servers. High ping spikes are often caused by "Bufferbloat" in entry-level routers provided by LCOs.

What Results Should You Expect?

The "Wireless Overhead" Factor

Most GTPL users rely on basic routers provided at installation. Typical benchmarks include:

Download Speed: ~90% of plan capacity (via 5GHz Wi-Fi)

Upload Speed: ~90% of plan capacity (Symmetrical)

Stability: Fiber lines should be stable. Frequent disconnects often signal a loose connector at the pole box or LCO power failure.

If you pay for a 100 Mbps plan but your speed test results are stuck at exactly 90-95 Mbps, the bottleneck is almost certainly a router or laptop with a "Fast Ethernet" (100 Mbps) port, rather than an ISP fault.

Diagnosing Connectivity Drops

Before raising a ticket, investigate these common premise-level faults:

MAC Address Binding: GTPL security protocols often bind the internet session to a specific router's MAC address. If you replace your router, internet access will be blocked until you reset the MAC via the My GTPL App or call support.

LCO Power Outage: Since the "Last Mile" is managed by local operators, if your LCO loses electricity, your internet will go down even if your home has a UPS/Inverter. This is the most common cause of "No Internet" status.

FUP Limits: While many plans are marketed as "Unlimited," they often carry a hidden Fair Usage Policy (FUP). Crossing this limit (e.g., 3300GB) will throttle speeds to 2 Mbps.

GTPL Technical Configuration Data

How to Get an Accurate Test

Wireless testing is scientifically unreliable for verifying fiber speeds due to interference from walls and neighbors.

To validate the actual bandwidth supplied by the ISP, connect a Cat6 LAN cable directly from the GTPL ONU (Modem) to a laptop. This isolates the ISP line from local Wi-Fi inefficiencies. If the wired test meets the plan speed, your line is healthy.

When to Call Support

Escalate the issue to GTPL support if you observe these specific failures:

Red LOS Light: A blinking red "LOS" light on the router means the physical fiber line is broken.

"Reset MAC" Required: You have changed your router or PC and now have no internet access.

Speed Mismatch: If wired upload speeds are consistently below 50% of your download speed (indicating a provisioning error).

You can manage your account and reset MAC binding directly via the My GTPL App or by calling 1800-419-0419.