Hyperoptic Speed Test

This diagnostic utility validates the throughput of your Hyperoptic connection. Unlike Virgin Media (Coax) or BT/Sky (Openreach), Hyperoptic delivers Symmetrical Gigabit speeds. However, because they install their equipment in the communal areas of apartment buildings, your performance is heavily reliant on the quality of the Cat5e Ethernet cabling running through your building's risers to the socket above your front door.

Understanding Your Speed Metrics

When analyzing your connection integrity, focus on these three performance vectors:

Download Throughput:
• 1 Gbps Plan: Wired speeds should hit ~900-940 Mbps.
• 500 Mbps Plan: Wired speeds should be exactly 500 Mbps.
If your 1 Gbps plan tests at exactly 100 Mbps, the Ethernet cable connecting your router to the wall socket is damaged or only has 4 wires connected (Fast Ethernet).

Upload Throughput: Hyperoptic is famous for Symmetry.
• Healthy Line: 900 Mbps Down / 900 Mbps Up.
• Faulty Line: If upload is significantly lower (e.g., 200 Mbps), check your PC's network card drivers. Windows often defaults to "Green Ethernet" (Power Saving), which throttles upload speeds.

Latency (Ping): Hyperoptic generally provides excellent latency (3ms to 8ms) to London internet exchanges (LINX). If ping is high, it is almost never the network; it is usually Wi-Fi interference from 50 other routers in your apartment block.

What Results Should You Expect?

The "Hyperhub" Hardware Factor

Your router model dictates your troubleshooting steps. Benchmarks include:

Nokia HA-140W-B (Hyperhub): High-end unit. Capable of full Gigabit wired. Wi-Fi performance is decent but struggles in large flats with concrete walls.

ZTE H298A (Hyperhub): Common in newer installs. Solid gigabit performance. Ensure the "WAN" light is blinking green rapidly.

Tilgin HG2381 (Legacy): Older unit. If you are on a 1 Gbps plan and have this router, request a free upgrade. It often overheats and throttles speeds to ~400 Mbps.

Why Is Your Hyperoptic Connection Slow?

Before calling support (0333 332 1111), verify these common premise-level faults:

The "Faceplate" Damage: The Hyperoptic socket is usually installed high up near the front door. If painters or movers recently bumped it, the internal pins can bend. A bent pin will drop your connection speed from 1000 Mbps to 100 Mbps (Orange Light on Router).

WAN Port Link Speed: Look at the back of the Hyperhub where the cable from the wall plugs into the red WAN port.
• Green Light: 1 Gbps Link (Good).
• Orange Light: 100 Mbps Link (Bad Cable). Replace the cable between the wall and the router immediately.

CGNAT Throttling: While rare, CGNAT can add latency during peak times. If you are a serious gamer, purchasing the £5/mo Static IP add-on removes you from the CGNAT pool and often lowers ping by 5-10ms.

Hyperoptic Technical Configuration Data

How to Get an Accurate Test

Wireless testing is practically useless in high-density apartment blocks due to interference.

To confirm the actual speed delivered to your building:
1. Unplug the router from the wall socket.
2. Plug a Cat6 Ethernet cable directly from your laptop into the Hyperoptic Wall Socket (Faceplate).
3. You should get an internet connection immediately (Dynamic IP).
4. Run the test. This "Direct-to-Building" test eliminates the router entirely. If this is fast, your router is the problem.

When to Call Support

Escalate the issue to Hyperoptic support if you observe these specific failures:

Red Internet Light: The router cannot get an IP address from the building switch. Usually requires a "Port Reset" by support.

Dead Socket: If plugging directly into the wall gives "Network Cable Unplugged," the cable in the building riser has been cut.

Packet Loss: If you see packet loss on a wired connection, the building switch in the basement may be congested or overheating.

You can check service status and manage your account via the Hyperoptic Website or by calling 0333 332 1111.