Movistar Speed Test: Analyze Your Fiber Performance
This diagnostic utility validates the real-time throughput of your Movistar Fibra connection. Movistar primarily delivers internet via a Fiber-to-the-Home (FTTH) infrastructure, known for its high stability and Symmetrical Speeds (Bajada = Subida). Unlike legacy ADSL, Movistar Fiber is provisioned directly to the HGU (Home Gateway Unit), eliminating the need for separate modems and routers.
Understanding Your Speed Metrics
When evaluating your connection integrity, focus on these three performance vectors:
Download Throughput (Bajada): On Movistar Fiber plans (300 Mbps, 600 Mbps, 1 Gbps), wired speeds should be consistent 24/7. However, Wi-Fi speeds will drop significantly if you are connected to the standard 2.4GHz network instead of the "Plus" network.
Upload Throughput (Subida): This is Movistar's key differentiator. All modern fiber plans are Symmetrical. If you pay for 600 Mbps download, you should also receive ~600 Mbps upload. A significant disparity (e.g., 600 Down / 50 Up) usually indicates a damaged Ethernet cable (Cat5) or a misconfigured network card.
Latency (Ping): Movistar Fiber offers exceptional latency, typically <10ms to local Spanish servers. If ping spikes occur, it is often due to the "Movistar Plus+" TV decoder consuming bandwidth during 4K streaming.
What Results Should You Expect?
The "WiFi Plus" Requirement
The standard HGU broadcasts two signals. Testing on the wrong one will skew your results. Benchmarks include:
Download Speed (Cable): ~940 Mbps (on 1 Gbps plan)
Download Speed (WiFi Plus / 5GHz): ~500-800 Mbps
Download Speed (Standard WiFi / 2.4GHz): ~40-80 Mbps (Physical Limit)
If you are on the 1 Gbps plan but your speed test caps at exactly 100 Mbps, you are likely using an old Cat5 Ethernet cable (limited to Fast Ethernet) instead of a Cat6 cable (Gigabit).
Why Is Your Movistar Connection Slow?
Before calling 1004, investigate these common premise-level faults:
HGU Saturation: The older HGU (Askey/MitraStar) can overheat if placed in a closed cabinet. Ensure the device is vertical and ventilated.
Deco Interference: If you use the Movistar Plus+ UHD decoder, it reserves a portion of bandwidth for TV. While minimal on Fiber, heavy 4K streaming on multiple TVs can impact gaming ping.
Band Steering: Newer "Smart WiFi" routers combine 2.4GHz and 5GHz into a single name. Sometimes devices get "stuck" on the slow 2.4GHz band. Splitting the bands via the Smart WiFi App often restores speed.
Movistar Technical Configuration Data
| Parameter | Configuration Details |
| Router Hardware | HGU (MitraStar / Askey) / Smart WiFi 6 |
| Gateway IP | 192.168.1.1 |
| WiFi Password | Printed on the sticker under the router (Clave WiFi) |
| Status LEDs | Mouse (Raton): Blue = Good / Blinking Red = Line Cut |
| Support Number | 1004 (Commercial) / 1002 (Technical) |
How to Get an Accurate Test
Wireless testing is scientifically unreliable for verifying Gigabit fiber due to interference.
To validate the actual bandwidth supplied by the exchange, connect a Cat6 LAN cable directly from the HGU to a laptop. This isolates the ISP line from local Wi-Fi inefficiencies. If the wired test meets the plan speed, your line is healthy.
When to Call Support
Escalate the issue to Movistar support if you observe these specific failures:
Red Mouse Light: If the "Mouse" icon on the HGU is blinking red, the fiber signal is lost.
Red Phone Light: Indicates a failure in the VoIP system (Landline down).
Speed Mismatch: If wired upload speeds are consistently below 50% of your download speed (Asymmetry fault).
You can manage your network and run diagnostics directly via the App Smart WiFi or by dialing 1002.