Rise Broadband Speed Test

This diagnostic utility validates the throughput of your Rise Broadband connection. Rise utilizes Fixed Wireless Access (FWA) technology, which transmits data via radio waves from a local tower to a receiver dish mounted on your roof. This infrastructure behaves very differently from cable or fiber, as performance is strictly governed by the signal strength (RSSI) and physical line of sight to the tower.

Understanding Your Speed Metrics

When analyzing your connection integrity, focus on these three performance vectors:

Download Throughput: Rise plans are typically "Up to" speeds (e.g., 25 Mbps, 50 Mbps). Because bandwidth at the tower is shared among all customers in that sector, you may observe speed dips between 7 PM and 11 PM. If speeds are consistently low 24/7, your roof dish may have shifted due to wind.

Upload Throughput: Fixed Wireless plans are Asymmetrical. A 50 Mbps download plan might only offer 5 Mbps or 10 Mbps upload. This is a limitation of the radio spectrum allocation. If you need higher upload speeds for large file transfers, you typically need a custom business SLA.

Latency (Ping): Unlike satellite internet (which has high lag), a healthy Rise Broadband connection should have a ping of 20ms to 50ms. If ping spikes >100ms, it often indicates "Jitter" caused by radio interference or a weak signal from the tower.

What Results Should You Expect?

The "Line of Sight" Reality

Your speed is dictated by physics. Typical benchmarks include:

Download Speed: ~80-100% of plan speed (in Clear Line of Sight).

Weather Impact: Heavy rain or snow can cause "Rain Fade," temporarily reducing speeds by 20-30%.

Consistency: If your speed fluctuates wildly (e.g., 50 Mbps one minute, 2 Mbps the next), you likely have a loose cable or a tree branch blowing into the signal path.

If you pay for 50 Mbps but test consistently at 10 Mbps, check your POE Injector (the small power box). Ensure the cable from the roof goes into the "Data+Power" port, and the router goes into the "Data/LAN" port. Reversing these cables will kill the connection.

Why Is Your Rise Connection Slow?

Before contacting support, verify these common installation faults:

Dish Misalignment: High winds can slightly rotate the dish on your roof. Even a 2-degree shift can drop your signal strength by 50%. This requires a technician to re-aim.

Tree Growth: Fixed Wireless requires a clear path. If trees have grown since your installation 2 years ago, they may now be blocking the signal during spring/summer when leaves appear.

POE Injector: The "Power Over Ethernet" brick is a common point of failure. If the light on the brick is flickering or off, the roof radio is not getting power.

Rise Technical Configuration Data

How to Get an Accurate Test

Wireless testing is unreliable because the router provided is often basic.

To confirm the actual speed delivered by the roof dish, connect a Cat5e Ethernet cable directly from the LAN port of the POE Injector to a laptop. This isolates the connection from your router entirely. If this wired test is fast, the issue is your Wi-Fi router, not the Rise tower.

When to Call Support

Escalate the issue to Rise Broadband if you observe these specific failures:

No Internet: If the light on the POE injector is solid, but you have no connectivity.

Physical Damage: If you can see the dish on your roof hanging loosely or damaged by a storm.

Seasonal Slowdown: If your internet works fine in winter but becomes unusable in summer (indicates foliage blocking the signal).

You can check account status and troubleshoot via the My Rise Broadband portal or by calling 844-411-7473.