Telus Speed Test

This diagnostic utility validates the throughput of your Telus PureFibre connection. Unlike cable competitors (Shaw/Rogers), Telus utilizes a 100% Fiber-to-the-Home (FTTH) infrastructure. This architecture delivers Symmetrical Speeds (Upload = Download) and exceptionally low latency.

Understanding Your Speed Metrics

When analyzing your connection integrity, focus on these three performance vectors:

Download Throughput: On the 1.5G and 3.0G plans, you will never see full speed on a standard speed test unless you have enterprise-grade hardware (10GbE Network Card). Most consumer laptops are capped at 1 Gbps. Use the "Speed to Home" test in the Telus Connect App to verify the line speed at the modem level.

Upload Throughput: This is Telus's primary advantage. Speeds are Symmetrical. If you have the 3.0 Gigabit plan, you should theoretically get ~3000 Mbps upload. If upload is significantly lower (e.g., 50 Mbps), it indicates a provisioning error or a damaged fiber splice.

Latency (Ping): PureFibre typically delivers 1-5ms ping to local servers (Vancouver/Edmonton/Calgary). If ping spikes >20ms, it is often due to the "Boost Wi-Fi" nodes using a wireless backhaul instead of being hardwired.

What Results Should You Expect?

The "Purple Port" Requirement

Your hardware setup is critical for Multi-Gig speeds. Benchmarks include:

Network Access Hub (NH20A) - Purple Port: Up to ~3.0 Gbps (Requires Cat6A cable + 10GbE PC).

Network Access Hub - Standard Ports: Capped at ~940 Mbps.

Boost Wi-Fi 6 (Wireless): ~600-800 Mbps (Physical limit of Wi-Fi 6).

If you pay for 3.0 Gigabit but your wired speed test caps at exactly 940 Mbps, you are plugged into a standard LAN port, not the 10G Purple Port.

Why Is Your Telus Connection Slow?

Before contacting support, verify these common configuration faults:

Boost Placement: The white cylinder "Boost Wi-Fi" units must be placed within range of the main hub. If the LED is Solid Purple, it is too far away and has a weak signal.

Optik TV Interference: If you use Optik TV wireless boxes, ensure they are not placed directly next to the Boost Wi-Fi unit, as they can cause radio interference.

Speed to Device vs. Home: The Telus Connect App distinguishes between the speed reaching your house (which is usually fine) and the speed reaching your phone (which is limited by Wi-Fi). If "Speed to Home" is green, the issue is your Wi-Fi environment.

Telus Technical Configuration Data

How to Get an Accurate Test

Wireless testing is scientifically unreliable for verifying Multi-Gigabit speeds.

To confirm the actual speed delivered to your home, connect a Cat6A Ethernet cable directly from the Purple 10G Port on the Network Access Hub to a high-performance laptop. If you do not have a 10G network card, you cannot verify speeds above 1 Gbps on your own device.

When to Call Support

Escalate the issue to Telus support if you observe these specific failures:

Solid Red Light: The Network Access Hub cannot connect to the fiber network (Line cut).

Blinking Green: The Boost Wi-Fi unit is stuck initializing or updating firmware.

Speed Mismatch: If your "Speed to Home" test in the app consistently fails to meet your plan's minimum guarantee.

You can run a "Speed to Home" test and troubleshoot devices via the Telus Connect App or by calling 310-2255.