Why is my VNPT internet blocking Steam or Games?

VNPT occasionally has routing issues with international game servers (Steam/Roblox) during AAG cable maintenance. Changing your DNS to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare) in the iGate modem settings often fixes this.

How do I enable Bridge Mode on my VNPT iGate modem?

The default user 'admin' often does not have permissions to enable Bridge Mode. You must call the 1800 1166 hotline and ask for a 'Technical Support' agent to remotely trigger Bridge Mode so you can use your own high-performance router (like Asus or TP-Link).

Why am I redirected to a 'Green Pay' or VNPT block page?

If you are redirected to a VNPT payment reminder page, your bill is overdue. Even if you paid recently, the system might need 2-4 hours to update. Try restarting your modem to force a session refresh.

My speed test shows 100 Mbps but Wi-Fi is only 30 Mbps?

You are likely connected to the 2.4GHz Wi-Fi band, which is congested in Vietnamese cities. Forget the 2.4GHz network on your phone and ensure you only connect to the 5GHz network (often named 'VNPT_5xxx') to get full speeds.

VNPT Speed Test

This page allows VNPT FiberVNN subscribers to rigorously test their internet connection speed. Ensure you are receiving the full bandwidth of your Home Net or Home Mesh package.

VNPT (Vietnam Posts and Telecommunications Group) is one of the largest state-owned ISPs in Vietnam, utilizing the iGate series of modems to deliver high-speed fiber throughout the country. However, performance can vary based on international cable health (AAG/APG status).

Interpreting Your VNPT Speed Results

A comprehensive speed test analyzes three critical factors:

Download Speed: Determines how fast you can browse web pages and stream 4K video on MyTV. Common plans like Home Net 2 offer ~150 Mbps, while Home Net 7 offers up to 1 Gbps.

Upload Speed: Crucial for Zalo video calls over Wi-Fi. VNPT fiber plans are typically symmetric, meaning your upload speed should match your download speed.

Ping (Latency): Low ping (5-15ms) is essential for gaming (League of Legends, PUBG Mobile). If your ping to domestic servers is >50ms, there may be a routing issue.

Pro Tip: Always close bandwidth-heavy apps (BitTorrent, Steam updates) before testing to get an accurate reading.

VNPT FiberVNN: Equipment & Performance

Network Infrastructure

Technology: GPON / XGS-PON (Fiber Optic).

Primary Modems: iGate GW040H (Dual Band AC1200), iGate GW020 (Single Band), and newer iGate GW240 (Wi-Fi 6).

Performance Factor: The iGate GW040H is a solid dual-band device. If you are still using the older, white single-antenna iGate GW020, your Wi-Fi speed will be capped at around 50 Mbps regardless of your plan.

Optimizing Your Speed

Use 5GHz: On your phone or laptop, connect to the Wi-Fi name that often ends in "_5G". This band supports speeds up to 500+ Mbps, whereas the standard 2.4GHz band is congested and slow.

Check LAN Cables: If testing on a PC, ensure the cable is Cat5e or higher. Yellow cables provided with iGate modems are usually sufficient for Gigabit speeds.

VNPT Router Login (192.168.1.1)

Access your iGate modem administration page to secure your network, change the Wi-Fi password, or configure port forwarding for cameras.

VNPT Admin Details	Information
Gateway IP	192.168.1.1
Username	admin
Password	(See sticker on bottom) or admin
Common Models	iGate GW040H, GW020, GW240

Step-by-Step Login

Ensure you are connected to the VNPT network.
Open a web browser and type 192.168.1.1.
Enter the username 'admin'.
Enter the password found on the serial number sticker at the bottom of the modem.
If the sticker password fails, try 'admin' or contact support to reset it.

Troubleshooting Light Indicators

Power: Solid Green = Device is on.

PON: Solid Green = Fiber signal is good.

LOS: Blinking Red/Orange = Fiber Cable Cut. No signal reaching the modem.

WLAN/Wi-Fi: Blinking Green = Wi-Fi is active.

When to Contact VNPT Support (1800 1166)

Call the VNPT hotline at 1800 1166 or use the My VNPT app if:

The LOS light is blinking red.

You have forgotten your PPPoE username/password.

You want to upgrade your modem to a dual-band device (if you are on an old plan).

VNPT FAQs: Troubleshooting

Why is Steam or Roblox not loading on VNPT? This is often a DNS or routing issue during cable cuts. Go to your iGate modem settings (192.168.1.1) and change the DNS to Google (8.8.8.8) or Cloudflare (1.1.1.1).

How can I use my own router (Bridge Mode)? The standard 'admin' login cannot enable Bridge Mode on iGate devices. You must call 1800 1166 and request technical support to unlock this feature for your account.

Why does my browser redirect to a VNPT payment page? This "Walled Garden" feature activates when a bill is overdue. If you have already paid, restart your modem to force a session refresh.

Why is my Wi-Fi slow despite a high-speed plan? You are likely on the 2.4GHz band (max ~40 Mbps). Always switch to the 5GHz network for speeds above 100 Mbps.

Competitors

Other ISPs in Vietnam: