Converge Speed Test

This diagnostic utility validates the throughput of your Converge FiberX connection. Converge utilizes GPON (Gigabit Passive Optical Network) technology. This means your connection is shared at the splitter level (usually a black box on the electricity pole outside) but delivers incredibly high bandwidth to the modem compared to DSL or LTE.

Understanding Your Speed Metrics

When analyzing your connection integrity, focus on these three performance vectors:

Download Throughput:
• FiberX 1500 (200 Mbps): Wired speeds should hit ~200 Mbps.
• FiberX 2500 (600 Mbps): You must use the 5GHz Wi-Fi or a Gigabit LAN cable. If you test at exactly 100 Mbps, your LAN cable is likely Cat5 (obsolete) or damaged.

Upload Throughput: Converge plans are typically Symmetrical (Time of Day offers may vary).
• Healthy Line: 200 Mbps Down / 200 Mbps Up.
• Faulty Line: If upload is <10 Mbps, restart the modem. If it persists, there is likely a "High Optical Reading" (signal degradation) on your line.

Latency (Ping): To local servers (Manila/Makati), expect 3ms to 10ms. For gaming (Singapore/Hong Kong servers), expect 30ms to 50ms. If ping spikes, check if a family member is uploading a large file, as the stock modem has poor "QoS" (Traffic Management).

What Results Should You Expect?

The "Huawei vs. ZTE" Hardware Factor

Your test result depends heavily on which frequency you use. Benchmarks include:

5GHz Band (Essential): Capable of ~300-600 Mbps wirelessly. You must be in the same room as the modem.

2.4GHz Band (Legacy): Capped at ~45 Mbps. Only use this for smart bulbs and old printers. Never speed test on this band.

LAN Port 1 (Gigabit): Always use Port 1 for testing. Some older Converge units had "Fast Ethernet" (100 Mbps) on Ports 2-4, though this is rarer now.

Why Is Your Converge Connection Slow?

Before using the GoFiber App, verify these common premise-level faults:

The "Pigtail" Bend: The thin yellow cable connecting to your modem is glass. If you bent it tightly to hide it behind a cabinet, you "choked" the light signal. Straighten the cable immediately.

Thermal Throttling: The black Huawei/ZTE modems get very hot. If placed on a carpet or in a closed drawer, they will overheat and slow down to protect the chip. Keep it elevated on a hard surface.

"Strict NAT" in Games: Converge uses CGNAT (Carrier Grade NAT). This saves them IP addresses but causes issues for console gamers. You cannot "Open NAT" without requesting a Static IP (Business Plan).

Converge Technical Configuration Data

How to Get an Accurate Test

Wireless testing on the 2.4GHz band is the #1 cause of false "slow speed" reports.

To confirm the actual speed delivered to your home:
1. Connect a Cat6 Ethernet cable directly to LAN Port 1.
2. Disable Wi-Fi on your laptop.
3. Run the test. If this wired test shows your full plan speed, your fiber line is perfect, and you likely need a third-party Mesh Router (e.g., TP-Link Deco) to fix your Wi-Fi coverage.

When to Call Support

Escalate the issue to Converge support if you observe these specific failures:

Blinking Red LOS Light: Total loss of fiber signal. No amount of restarting will fix this. You need a lineman.

PON Light Blinking: The modem is trying to synchronize but failing. Usually an issue at the NAP box on the pole.

No Internet (PON Green): If lights are normal but you can't browse, it's an "Account Activation" or "Billing" hold.

You can verify outages and book a ticket via the Converge GoFiber App or by calling (02) 8667-0850.