Orange Speed Test

This diagnostic utility validates the throughput of your Orange Internet connection. Orange primarily utilizes La Fibre (FTTH) technology, delivering connection speeds directly to the Livebox modem. While the network is highly reliable, test results often confuse users due to the specific hardware limitations of older Livebox models versus the newer Livebox 6 and 7.

Understanding Your Speed Metrics

When analyzing your connection integrity, focus on these three performance vectors:

Download Throughput: On "Max" or "Up" plans, speeds are exceptional. However, be aware of the hardware bottleneck: unless you have a Livebox 6 or 7 AND a computer with a 2.5 GbE port, you will physically never see speeds above 940 Mbps on a single device, even if your line is capable of 2 Gbps or 5 Gbps.

Upload Throughput: Unlike some fiber providers that are fully symmetrical, Orange consumer plans in France are typically Asymmetrical. For example, a 2 Gbps download plan might offer 600 Mbps or 800 Mbps upload. This is a configured profile limit, not a line fault.

Latency (Ping): Orange Fiber is known for excellent peering. Pings to local servers (Paris/Frankfurt) should be between 3-10ms. If latency is high, it is often due to the "Intelligent Wi-Fi" steering devices to a distant repeater.

What Results Should You Expect?

The "Livebox 5" vs. "Livebox 6/7" Reality

Your speed test result depends entirely on which white box you have sitting on your shelf:

Livebox 5 (2 Gbps Plan): Max ~940 Mbps per device. (The 2 Gbps is shared across all devices in the house).

Livebox 6 / 7: Up to ~2.5 Gbps or ~5 Gbps (Requires using the specific "2.5G" LAN port and a compatible PC).

Livebox 4 (ADSL/VDSL): Variable speed (1-50 Mbps) depending on copper line distance.

If you have a Livebox 5 and run a speed test on one PC, seeing exactly 940 Mbps is the perfect, "correct" result. You cannot get higher on that specific hardware.

Why Is Your Orange Connection Slow?

Before using the "Ma Livebox" app, verify these common configuration faults:

Wi-Fi 6 Compatibility: The Livebox 5 is only Wi-Fi 5 (AC). To get gigabit speeds wirelessly, you must upgrade to the Livebox 6/7 (Wi-Fi 6E/7) or use the Orange Wi-Fi 6 Repeater.

The "SFP" Module: On older installations, the fiber connects to a small converter box (ONT) before the Livebox. Ensure the Ethernet cable between the white ONT box and the Livebox is Cat5e or Cat6. A bad cable here slows down the entire house.

Decoder Priority: The Orange TV Decoder consumes bandwidth. If you are recording a 4K program while gaming, latency may spike slightly.

Orange Technical Configuration Data

How to Get an Accurate Test

Wireless testing is unreliable for verifying multi-gigabit fiber speeds.

To confirm the actual speed delivered to your home, connect a Cat6 Ethernet cable directly from the Livebox to a recent laptop. For Livebox 6/7 users, use the 2.5G port (often marked with a specific color or icon). If this wired test matches your plan capabilities, your fiber line is healthy.

When to Call Support

Escalate the issue to Orange support (3900) if you observe these specific failures:

"Lien Optique" Error: If the Livebox screen displays "Lien optique non détecté" (Optical link not detected), the fiber cable is cut.

Flashing White: A blinking white light often indicates a configuration update or synchronization failure.

Speed Mismatch: If wired speeds are stuck at 100 Mbps (indicates a bad cable negotiation).

You can diagnose the line and book a technician directly via the Orange et moi App or by calling 3900.