Rogers Speed Test

This diagnostic utility validates the throughput of your Rogers Ignite Internet connection. Rogers primarily utilizes a Hybrid Fiber-Coaxial (HFC) network running on the DOCSIS 3.1 standard. While marketed under the "Ignite" brand, most residential connections are delivered via coaxial cable, not direct fiber-to-the-home, which dictates the performance characteristics regarding upload speeds and latency.

Understanding Your Speed Metrics

When analyzing your connection integrity, focus on these three performance vectors:

Download Throughput: Rogers offers high-speed tiers (1.5 Gbps, 2.5 Gbps, 8 Gbps). On DOCSIS 3.1, download speeds are generally robust but can fluctuate slightly during neighborhood peak hours (8 PM - 11 PM) due to node congestion.

Upload Throughput: Unless you are in a specific FTTH (Fiber-to-the-Home) area, Rogers plans are Asymmetrical. For example, the "Ignite Internet 1.5 Gigabit" plan typically offers ~50 Mbps to 150 Mbps upload. This is a limitation of the cable infrastructure, not a modem fault.

Latency (Ping): On a healthy Rogers connection, latency to local servers should range between 15ms and 30ms. If you experience "lag spikes" in gaming, it is often due to bufferbloat caused by saturating the upload bandwidth.

What Results Should You Expect?

The "Port 4" Critical Detail

If you subscribe to the 1.5 Gbps or 2.5 Gbps plans, your hardware setup is critical. Benchmarks include:

Download Speed (Standard Port): Capped at ~940 Mbps. (Ports 1, 2, and 3 on the Ignite Gateway are Gigabit only).

Download Speed (Port 4): Up to ~2.5 Gbps. You must use the Ethernet port marked with a red/orange line on the XB7/XB8 gateway, connected to a computer with a 2.5GbE network card.

Wi-Fi Speed: ~600-900 Mbps (on Wi-Fi 6 devices close to the gateway).

If you pay for 1.5 Gbps but test exactly 940 Mbps, you are likely plugged into the wrong LAN port or using a standard Cat5e cable.

Why Is Your Rogers Connection Slow?

Before contacting support, verify these common configuration faults:

Coax Signal Leakage: A loose coaxial cable is the #1 cause of speed drops. Ensure the cable is "wrench tight" at the modem and the wall. Finger-tight connections can loosen over time due to temperature changes.

Ignite Pod Placement: If you use Ignite WiFi Pods (Gen 2), they must be placed halfway between the gateway and the dead zone. Placing them in the dead zone renders them useless as they cannot pick up a signal to repeat.

Bridge Mode: If you use your own router (e.g., Asus, Ubiquiti), ensure the Rogers Gateway is in "Bridge Mode." This disables the Rogers Wi-Fi to prevent interference and Double NAT issues.

Rogers Technical Configuration Data

How to Get an Accurate Test

Wireless testing is unreliable for verifying Multi-Gigabit speeds due to hardware limitations.

To confirm the actual speed delivered to your home, connect a Cat6 or Cat6A Ethernet cable directly from Port 4 (Red Line) on the Ignite Gateway to a laptop with a high-speed Ethernet port. This isolates the ISP connection. If this wired test shows full speed, your line is healthy.

When to Call Support

Escalate the issue to Rogers support if you observe these specific failures:

Blinking Amber/Green: The gateway is unable to lock onto the Upstream or Downstream cable channels.

Solid Red Light: Indicates a critical hardware failure or lack of signal.

Speed Mismatch: If your wired upload speed is consistently below 50% of the advertised rate.

You can restart your modem and check for neighborhood outages via the MyRogers App or by calling 1-888-764-3771.