Tigo Speed Test

This diagnostic utility validates the throughput of your Tigo Hogar connection. It is critical to identify the physical infrastructure powering your home: Red HFC (Hybrid Fiber-Coaxial), which uses a round cable similar to TV wiring, or GPON Fiber, which uses a thin optical cable. Your speed test results will exhibit fundamentally different characteristics depending on which technology is installed.

Understanding Your Speed Metrics

When analyzing your connection integrity, focus on these three performance vectors:

Download Throughput (Bajada): On plans like "300 Megas" or "500 Megas," download speeds are generally consistent. However, on HFC connections, bandwidth is shared at the local node. You may observe a 10-20% speed drop between 7 PM and 10 PM in densely populated neighborhoods (Estratos 3 & 4).

Upload Throughput (Subida): This is the easiest way to identify your technology.
• HFC (Cable): Highly Asymmetrical. A 300 Mbps download plan may only offer 20-30 Mbps upload.
• FTTH (Fiber): Typically Symmetrical (300 Mbps Down / 300 Mbps Up).
If your upload is slow, it is likely a technology limitation, not a fault.

Latency (Ping): HFC connections typically deliver 20-40ms ping to local servers. If ping spikes >100ms, it is often due to signal leakage from a loose coaxial connector.

What Results Should You Expect?

The "Dual Band" Requirement

Tigo modems broadcast two frequencies. Testing on the wrong one will skew results. Benchmarks include:

Download Speed (5GHz / "Plus"): ~90% of plan speed. You must use this band for speeds above 50 Mbps.

Download Speed (2.4GHz): Capped at ~40-60 Mbps. If you are far from the router, your device switches to this slow band automatically.

Wired Speed: ~940 Mbps (on 500/Gigabit plans via Cat6 cable).

Why Is Your Tigo Connection Slow?

Before contacting support via the app, verify these common premise-level faults:

Coaxial Tightness (HFC): The #1 cause of Tigo failures is a loose coaxial cable. Ensure the connector at the modem and the wall is Wrench Tight. A loose cable lets in radio interference that kills your internet.

Splitters: If the cable signal is split between a TV decoder and the modem, signal strength drops. Remove the splitter and connect the modem directly to the wall to test.

Modem Reset: Tigo modems (Arris/Hitron) can freeze. A simple reboot (unplug for 30 seconds) forces the modem to search for a cleaner frequency channel.

Tigo Technical Configuration Data

How to Get an Accurate Test

Wireless testing is unreliable for verifying high-speed plans due to concrete walls.

To confirm the actual speed delivered to your home, connect a Cat6 Ethernet cable directly from the Tigo modem to a laptop. This isolates the ISP connection from Wi-Fi interference. If this wired test shows full speed, your line is healthy.

When to Call Support

Escalate the issue to Tigo support if you observe these specific failures:

Blinking US/DS Light: The modem cannot lock onto the upstream/downstream channels (HFC Signal Failure).

Red LOS Light: On Fiber units, a red light means the physical cable is cut.

"Connected, No Internet": The modem has sync, but Tigo's DHCP server is failing to assign an IP address.

You can manage your network, reset your modem, and check for outages directly via the Mi Tigo App or by dialing 300.