Globe Speed Test

This diagnostic utility validates the throughput of your Globe At Home connection. It is essential to distinguish between Globe's two primary internet infrastructures: GFiber (Wired Fiber-to-the-Home), which offers stable, high-speed connectivity, and Globe At Home Prepaid WiFi, which utilizes the 4G LTE or 5G mobile network. Your speed test results will vary fundamentally depending on whether your connection is wired or wireless.

While GFiber plans generally deliver consistent bandwidth, performance drops on Prepaid WiFi units are often caused by signal congestion, weather interference, or promo expiration rather than network outages.

Understanding Your Speed Metrics

When analyzing your Globe connection, focus on these three performance vectors:

Download Speed: On GFiber Unli plans, speeds should be consistent and match your plan (e.g., 200 Mbps, 400 Mbps). On Prepaid WiFi, speeds fluctuate heavily based on the time of day and your proximity to the nearest cell tower.

Upload Speed: GFiber plans typically offer Symmetrical Speeds (Upload = Download), which is critical for Work From Home setups. Prepaid WiFi modems, however, rely on cellular networks and typically have much slower upload speeds (often 5-10 Mbps), regardless of the download speed.

Latency (Ping): For gaming (Valorant, Mobile Legends), GFiber is superior, typically offering 5-20ms ping to local servers. Wireless Prepaid WiFi often sees ping spikes of 40-100ms, especially during peak evening hours.

What Results Should You Expect?

The "Prepaid vs. Postpaid" Reality

Speed expectations differ based on the technology used. Typical benchmarks include:

GFiber (Wired): ~90-95% of plan speed (Stable)

Prepaid WiFi (LTE/5G): ~10-50 Mbps (Highly variable)

Stability: Fiber connections should be continuous. Wireless connections may experience "jitter" or momentary lag spikes.

If you are on a GFiber Prepaid plan and speeds drop suddenly, ensure your "FamSurf" or "FiberSurf" promo has not expired or been fully consumed.

Why Is Your Globe Connection Slow?

Before contacting support via the app, verify these common configuration faults:

LOS (Loss of Signal): If the "LOS" light on your modem is Blinking RED, the fiber optic cable is physically broken or disconnected. This requires a technician visit.

Modem Placement (Wireless): For Prepaid WiFi users, placing the modem near a window or on a second floor can significantly improve signal reception (RSSI) and speed.

FUP (Fair Usage Policy): On legacy plans, heavy usage may result in temporary throttling. Modern "Unli" Fiber plans do not have this restriction.

Globe Technical Details

How to Get an Accurate Test

Wireless signals degrade through concrete walls, making Wi-Fi unreliable for verifying the actual speed delivered by Globe.

To confirm the true speed of your line, connect a Cat6 LAN cable directly from the Globe modem (LAN Port 1) to a laptop. This isolates the ISP connection from local Wi-Fi interference. If this wired test shows full speed, your line is healthy, and the issue lies with your Wi-Fi environment.

When to Call Support

Escalate the issue to Globe if you observe these specific failures:

Blinking Red LOS: This confirms a physical break in the fiber line.

No Internet Light: The modem has power and fiber signal (PON is green), but the "Internet" light is off, indicating a system configuration error.

Promo Failure: You successfully loaded a promo on the GlobeOne app, but internet access remains blocked.

You can report outages and book repairs directly through the GlobeOne App or by dialing 211 from a Globe mobile.