Two things set Tangerine’s paperwork apart before you even look at prices. First, the company publishes typical evening speeds for every plan measured between 7pm and 11pm, so you know roughly what arrives during the hours you actually use the internet. Second, the price list contains a coincidence worth understanding before you choose: Speedy and Speedy Max both cost exactly $92.90, and one of them is five times faster than the other.
Everything below comes from the company’s Critical Information Summary for residential nbn services, dated 5 August 2026. Prices are monthly and include GST where stated. As always with nbn retailers, which plans you can buy depends on the connection technology at your address, so run the address checker before getting attached to any particular tier.
The two $92.90 plans, and why both exist
Speedy runs on the nbn 100/20 wholesale tier with typical evening speeds of 100/17. Speedy Max runs on the 500/50 tier with typicals of 500/42.5. Identical monthly price. The difference is entirely about infrastructure: Speedy Max needs FTTP or certain HFC connections, while Speedy targets some FTTN and FTTC lines that cannot physically carry more than 100 Mbps.
In other words, you do not really choose between them. Your address does. If fibre to the premises reaches your place, Speedy Max is the automatic pick and paying the same money for Speedy would be strange. The pairing exists so that every address has something sensible at that price point.
Speedy Plus completes the picture at $98.90, offering the 100/40 tier for FTTB, FTTC and FTTN homes. It costs more than Speedy Max while being far slower on downloads, which looks backwards until you notice its audience: households stuck on copper-ish technologies whose lines cannot reach 500 Mbps but can manage 100/40. For them, the doubled upload is the whole point, and no cheaper plan in the range provides it.
The rest of the ladder
At the bottom, Value ($72.90) and Value Plus ($89.90) cover the standard 25/10 and 50/20 tiers across all four major technologies. Typical evening figures of 25/8.5 and 50/17 respectively sit close to their ceilings, which is honest disclosure. These tiers suit light households: browsing, email, standard-definition streaming, and not much simultaneous heavy use.
At the top sits UltraSpeedy at $114.90, running the 1000/100 wholesale tier on FTTP and some HFC. Notice that Tangerine discloses typical evening speeds of 700/85 rather than pretending everyone sees the full thousand. That gap between tier and typical is normal industry behaviour; publishing it plainly is not. Whether the plan makes sense comes back to household size and habits. Several people streaming, gaming, and video-calling at once justifies it. A couple watching Netflix in the evening will never touch the difference between this and Speedy Max, and the fifty-odd dollars saved each month buys a lot of streaming subscriptions.
The CGNAT catch, and the five dollar fix
Every Tangerine nbn service defaults to a carrier-grade NAT IP address. Most people will never notice. But CGNAT matters if you host anything at home, since inbound connections cannot reach you behind shared addressing, and it occasionally trips up game console NAT types or remote access setups.
The fix costs $5 per month: a static IP add-on arranged by calling 1800 211 112. Worth factoring into your comparison if hosting or remote access is part of your plans, because some competitors bundle a static address into premium tiers rather than charging separately.
Contract terms and how billing actually starts
There is no lock-in contract, though the fine print describes a one month minimum term. Cancellation requires submitting a request before 5pm on the last day of your billing period, and unused days after cancellation earn no refund or credit. Mark that deadline in your calendar if you are timing an exit around a move.
Billing has one trap worth flagging. Charges commence from the day NBN Co completes activation, which the summary explicitly notes is not when you plug in your modem and get online. Your first invoice covers the first month in advance plus any hardware, and subsequent bills issue monthly on the anniversary of that activation date. The advice given is blunt: start using the service as soon as you can, because the meter runs whether you have unpacked the router or not.
Every fee on the list
- Bounced payment fee: $5.00 when a payment fails.
- Late payment fee: $15.00 if the account is unpaid within 5 days of the monthly due date.
- Paper bill fee: $3.50 per bill, available on request only. Online bills via the Customer Portal or email are free.
- American Express surcharge: 2% of the payment.
- PayPal surcharge: 1%.
- nbn New Development charge: $275 including GST, applying if NBN Co deems your property a new development.
Standard installation is included with every plan. Non-standard installations may attract additional charges, and a 240-volt power supply is required at your premises. During a power outage your service stops working unless you maintain a backup battery, and once you move to nbn there is no returning to the copper network.
Hardware rules in plain language
You need an nbn-compatible modem/router either way. Buying one from Tangerine spreads the cost across 12 months, with a catch: cancel the service or fail to activate within three months of ordering, and the remaining router balance lands on your next invoice. Bring your own device instead and support becomes best-effort only, so you are configuring it yourself.
Modems bought outright are unlocked and yours to keep, usable with another provider afterward. Refunds on hardware are another matter: apart from the Hardware Limited Refund Policy or statutory rights, cancelled plans do not return hardware costs. Read the warranty information before assuming a faulty device means money back.
The speed promise, which is better than it sounds
Buried in the broadband speeds section sits the most customer-friendly clause in the whole document. If you connect to a higher speed tier and cannot achieve the published typical evening speeds at your address, Tangerine will tell you, offer to move you to a lower tier, and refund the money you paid for the higher tier. You also gain the right to cancel the plan entirely without cost.
This clause exists because FTTB, FTTC and FTTN lines are unpredictable; the provider itself admits it cannot determine your maximum speed until you are connected. For anyone signing up to Speedy Plus or above on a copper-based connection, that refund pathway is genuine protection. Just remember it triggers on failing to hit typicals, so run speed tests during the 7pm to 11pm window where those numbers are defined, ideally wired straight into your modem. Our speed test takes under a minute.
Customer care, complaints, and who to call
Questions, technical support, and sales all run through one number: 1800 211 112. The same line handles usage checks and the static IP add-on. Self-service lives in the Self Care portal, which includes a free spend management tool for keeping an eye on account costs, and full details sit at tangerinetelecom.com.au.
Complaints follow the company’s formal process, found on the policies page under the Customer Complaints Handling Policy, alongside the Standard Form of Agreement containing the full legal terms. If a complaint remains unresolved after that process, the Telecommunications Industry Ombudsman offers free independent mediation on 1800 062 058 or via the TIO website.
Official Tangerine links worth bookmarking
- Customer Portal login: manage your service, submit billing or technical enquiries, request payment extensions, and use the spend management tool.
- Self Care Portal direct login, where relocation requests and direct debit setup happen.
- Pay your bill online, the secure payment page that also handles PayPal payments.
- Pay bills by phone on 1300 850 463, available around the clock.
- Moving house checker for nbn availability at your next address before requesting a relocation.
- Make a complaint, the direct lodgement page covering billing, faults, connections, and financial hardship assistance.
- Policies page: Fair Use Policy governing unlimited data, Customer Complaints Handling Policy, Standard Form of Agreement, Payment Assistance Policy, and hardware documents.
- 1800 211 112: customer service during support hours.
- Telecommunications Industry Ombudsman on 1800 062 058, free independent mediation.
Picking a plan
Let your address make the first decision, since connection technology sorts you into camps quickly. FTTP and well-connected HFC homes should start at Speedy Max and only climb to UltraSpeedy with a genuine reason. Copper-based FTTN, FTTC and FTTB homes choose between Value Plus and Speedy Plus depending on how much upload matters, remembering the refund clause softens the risk of trying the higher tier first.
Budget beyond the headline price too. Add $5 monthly if you need a real IP address, pay online to dodge the card surcharges and paper fees, and diarise the 5pm cancellation cutoff if your stay might be short. Once connected, measure what arrived against the published typicals during peak hours, because that is precisely the standard Tangerine has committed to honouring.
Frequently asked questions
Does Tangerine have a lock-in contract?
No lock-in, though a one month minimum term applies. Cancel by requesting it before 5pm on the final day of your billing period; unused days are not refunded.
What is the cheapest Tangerine plan?
Value at $72.90 per month for the 25/10 tier with typical evening speeds of 25/8.5 Mbps and unlimited data.
What is the fastest Tangerine plan?
UltraSpeedy at $114.90 per month, running the 1000/100 wholesale tier on FTTP and some HFC. Disclosed typical evening speeds are 700/85 Mbps.
Are there setup fees?
Standard installation is included. Non-standard installations cost extra, and the $275 nbn New Development charge applies where NBN Co classifies your property as a new development.
Is the data really unlimited?
Yes, on all six plans, subject to the published Fair Use Policy.
Do I get a modem included?
No modem is bundled free. Buy one from Tangerine for a one-off fee payable over 12 months, or bring a compatible device with best-effort support. Purchased modems are unlocked and yours to keep.
Why is my connection behind CGNAT?
Tangerine defaults all services to carrier-grade NAT. A static IP costs $5 per month extra, arranged by calling 1800 211 112.
What if my speeds are slower than advertised?
Contact support for troubleshooting. If the tier cannot achieve its published typical evening speeds at your address, Tangerine offers a move to a lower tier, refunds what you paid for the higher one, and you may cancel without cost.
How do I contact Tangerine?
Call 1800 211 112 or visit tangerinetelecom.com.au. Complaints go through the Customer Complaints Handling Policy on the policies page, then to the TIO on 1800 062 058 if unresolved.
This is an independent editorial guide published by speedmbps.com. We have no affiliation with Tangerine. All plans, speeds, and prices cited come from Tangerine’s Critical Information Summary for residential nbn services dated 5 August 2026 and were correct at publication. Provider pricing changes regularly, so verify current details directly with Tangerine before purchasing. Typical evening speeds are indicative and vary with location, equipment, and network conditions.